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Case study: Multi-partner firms

Showing the working behind advisory consultations

The advisory consultations content read like every other brochure. There was no material to help a visitor understand how the work is really done.

Client
Organizational design advisory firm
Region
Billings, Montana
Size
15 staff; one locally managed operation
Timeline
25 working days after content approval, including staff review and handover

Before the build

Where the work started

Organizational design advisory firm in Billings, Montana: 15 staff; one locally managed operation.

  1. 01

    The starting point

    The advisory consultations content read like every other brochure. There was no material to help a visitor understand how the work is really done.

  2. 02

    The problem

    With advisory consultations, the gap between what the site claimed and what it showed made the claims weaker, not stronger.

The build

What we built

The page now centers on partner responsibilities and the engagement process, illustrated with approved material where useful. Each item carries a short caption explaining its relevance, and the page ends by pointing to a discovery meeting with the appropriate adviser.

Features used
  • Approved reference material
  • Explanatory captions
  • Clear service narrative
  • Contextual contact link

Timeline

25 working days after content approval, including staff review and handover

After launch

What changed

When it comes to advisory consultations, the site now argues with evidence the business chose to publish. Visitors form views from substance rather than from adjectives.

In the client's words

The new advisory consultations page gives people something real to evaluate. We are showing the work rather than leaning on polished phrases.
Mariam IssaClient care supervisor, Organizational design advisory firmBillings, Montana

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Questions about this engagement

01How long did this engagement take?

25 working days after content approval, including staff review and handover.

02What did the work include?

Approved reference material, Explanatory captions, Clear service narrative, Contextual contact link. The page now centers on partner responsibilities and the engagement process, illustrated with approved material where useful.

03Can a accounting or professional services firm get the same work done?

Yes. Every feature this engagement relied on is included on every plan, from Practice up.

04Why is the client not named?

Clients are identified by type and region only, on purpose. The quote on this page is the client's own, published with their permission, and nothing on the page is invented.

Your firm's version of this fix

A live walk-through of the pages, the inquiry flow and the handover your firm would get, and which plan carries them.