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The onboarding form is filled in and submitted. It asks for the firm's practice areas, partners, offices, brand and where inquiries should land, and takes about 15 minutes. If something is missing, submit anyway: the rest can follow by email or as a ticket in the client portal, and it will not hold up the build. One onboarding call then fills any gaps and confirms the launch date.

It is the firm's account with us, created the day the site goes live. Revisions, support tickets, files the firm still owes us, and messages to our team all go through it, so nothing runs through a scattered email thread. Nobody at the firm logs in to the website itself; we handle that side entirely.

Whoever knows the firm's practice areas, partner list and current inquiry process best, often an office manager or a managing partner. One person can complete it alone; the follow-up onboarding call is where any partner-specific detail can be added by whoever is available.

No. One domain is included free for as long as the plan is active, registered in the firm's name, so the firm owns it outright. If the firm already has a domain, we point it at the new site instead and nothing changes for anyone who already knows the current address.

The firm tells us where to send it and we transfer the domain at no charge, since it is registered in the firm's name and belongs to the firm regardless of the hosting arrangement.

We review the current site during onboarding, migrate what is worth keeping (practice area content, partner bios, published articles), and set up redirects from the old URLs to the new ones so search rankings built up over time are not lost when the site changes.

Redirects and a faster, better-structured site are built specifically to protect and improve search visibility, not disrupt it. We never claim a specific ranking outcome or timeline; ranking movement depends on many factors outside a website alone.

The monthly fee for the chosen plan is paid up front: $137, $297 plus AI usage, or $747 a month. The $797 one-time build fee is invoiced only after the site is live and the firm has approved it. Domain and hosting are already inside the monthly figure.

Email us to cancel. The message must reach us at least 2 business days before the next invoice date, during business hours, 9:00 to 17:00 Central Time, Monday to Friday. A message sent outside those hours counts from the start of the next business day, so a weekend email does not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and the site runs to the end of the paid month. With late notice, the next invoice is charged as normal and cancellation takes effect at the end of that month.

No. All sales are final, including monthly fees, the build fee, extra revisions and any pass-through cost billed at what our providers charge us. The one exception is a duplicate or incorrect charge caused by our billing: report it within 30 days and it is corrected within 10 working days. The build fee is only charged after the firm has approved the site, which is why it is not refundable afterward.